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Printing & questions

Everything you need before you press print.

How do I receive my keepsake?: Instantly. A download link appears right after checkout and is also emailed to you, so you can print tonight if you want to.
What paper should I use?: Ordinary printer paper works. For something you plan to frame, a heavier matte cardstock around 200gsm gives the best result.
What size do these print at?: Designs are supplied in both 8x10 inch and A4, so they fit standard frames wherever you are.
Do I need special supplies?: No. Most projects need a printer, paper and something to make a mark: a washable ink pad, non-toxic paint, or crayons.
What ages are these for?: Handprint and fingerprint designs suit babies through about age 5. Drawing, handwriting and interview pages suit roughly ages 3 to 8.
Can I print more than one copy?: Yes, as many as you like for your own family — one for you, one for each grandparent. Files are for personal use, not resale.
Can I add my child's name and age?: Personalized designs include name, age and date fields. Where personalization isn't available yet, there's a handwritten line so you can fill it in.
Can I get a refund?: Because files are delivered instantly, downloads aren't refundable — but if anything is wrong with a file, tell us and we'll fix it.